Terms and Conditions of Sale

All quotes are valid for 90 days. 

Payment terms are Net 30, FOB Factory, X works, 1.5% per month for overdue accounts. The quotation price is based on the quantity of purchase order and the specifications provided by the customer for this quotation. Should the pricing vary as a result of a change in specification directed by the customer, the customer will be notified, and the prices may be adjusted.

Purchase Orders may not be cancelled within 30 days of requested ship date for standard items; all custom products are non-cancelable / non-returnable. Reschedules are limited to no more than 60 days from the originally scheduled date. All requests for reschedules or cancellation of Purchase Orders, must be submitted in writing and acknowledge by an employee of TennMax America, Inc. TennMax America, Inc. will not accept any Purchase Order that has deliveries schedule beyond 12 months after the origination date.

Returns are to be preapproved by TennMax America and based only on potential quality issues. Credits will not be provided, but instead repair or replacement.

All prices are quoted in U.S. dollars unless otherwise specified. Products or services that are manufactured outside of the United States are subject to currency fluctuation and may require periodic price adjustments. If price adjustments are required, TennMax America, Inc. will make every effort to provide the customer with as much notice as possible.

A one-time non-recurring engineering charge may be invoiced upon first shipment of order. All production tooling/masks will be manufactured by TennMax America and TennMax will retain ownership. Materials may need to be purchased in quantities larger than required to manufacture a customer order due to minimum purchase quantity requirements, minimum package/lot sizes, etc. The customer maintains liability for excess materials related to these excess purchases.

The customer agrees to buy any excess materials purchased solely for their product(s) by TennMax America, Inc. (or affiliates) should this product(s) become obsolete, discontinued, or it is determined that there are no additional requirements for these materials, for a period of three months from the last scheduled shipment of related products.

Any additional documentation requested beyond a standard first article and/or outgoing quality report will require additional documentation fees.

These Terms and Conditions, and the contract of sale between Seller and Buyer, shall be governed by and construed in accordance with the laws of the State of Washington.